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The Buyer – Final consumer has the right to withdraw from this agreement without any penalty and without specifying the reason, within a period of 10 working days from the day when the products are received.

 

In order to exercise his/her right of withdrawal, the Buyer must send a written notice to Lorca Srl, Via Brunelleschi 15 20094 Corsico (MI), by means of registered letter with return receipt
Such notice must include:

 

  •          the purchase order number,
  •          the decision to withdraw from the purchase,
  •          the product or products for which the Buyer intends to exercise his/her right of withdrawal,
  •          a copy of an identity document,
  •          a copy of the purchase fiscal document,
  •          a telephone number for any contact,
  •          the bank details of the current account to be used for the refund of the amount paid.

 

The communication can also be sent by telegram, telefax or e-mail, provided that it is confirmed by means of a registered letter with return receipt within the subsequent 48 hours. Upon reception of the notice of withdrawal by means of a registered letter with return receipt, Lorca Srl will inform the Buyer by phone about the authorisation to return the products and the related address. The Buyer shall ship the product properly packed in its original package, complete in all its original content, to the address indicated. The shipment by the Buyer shall take place by courier within ten working days from the date of the communication by Lorca Srl. Shipment, until delivery to Lorca Srl, will fall under the responsibility of the Buyer, who shall be liable for all risks. Upon reception of the products, Lorca Srl will check their integrity and refund the Buyer for the related cost. The expenses incurred by the Buyer to return the products to Lorca Srl in the event of the exercise of the right of withdrawal are to be borne by the Buyer. The integrity of the goods to be returned is a precondition for the exercise of the right of withdrawal. Provided that the right of withdrawal is exercised by the Buyer in compliance with the provisions of this article, Lorca Srl shall refund the amounts paid by the Buyer, with the exception of the expenses related to the return of the products, within 30 days from the date in which the notice of withdrawal has been received.