Right of withdrawal

Online purchases, as any other distance purchase, are subject to the Buyer’s right of withdrawal. The Buyer can cancel his/her order within 10 working days from delivery of the goods.

In the event that the Buyer has not been informed by the seller on his/her right of withdrawal, this term is extended to three months from the delivery of the goods,

Within ten days, the Buyer is entitled to withdraw from the agreement without providing any reason or paying any penalty.
The withdrawal shall be promptly notified to Lorca Srl through an e-mail in the “Contacts”, section, by specifying that there will be a return of goods, and subsequently, within 48 hours, by means of a registered letter with return receipt to Lorca Srl Via Brunelleschi 15 - 20094 Corsico (MI).

The return of the goods does not automatically entail a valid right of withdrawal from the agreement.

The expenses incurred for returning the goods are to be borne by the Buyer.

Lorca Srl, if the withdrawal request is accepted, undertakes to refund the price paid by the Buyer for the product within 30 working days from the reception on the notice of withdrawal.

The right of withdrawal is excluded by law in the following cases:

•          purchase or sale of customised products;
•          for perishable or non-durable goods;
•          for audio-video or software sealed products that are opened by the Buyer.